Refund Policy

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Effective Date: July 31, 2026

Welcome to Next Play. We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Include all original tags, packaging, and accessories.

• Not show signs of wear, damage, or misuse.

• Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards.

• Items marked as "Final Sale" or "Non-Returnable."

• Customized or personalized products.

• Products damaged due to customer misuse.

• Underwear, socks, or other hygiene-related products that have been opened or used.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.

• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

We replace items only if they are defective, damaged upon arrival, or if you received the wrong item.

If you need an exchange, please contact us before returning the product.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

We will work quickly to resolve the issue.

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective.

• The wrong item was shipped.

• The product arrived damaged.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

7. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it must follow the standard return procedure.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.

2. Contact your credit card company.

3. Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact us.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Next Play

Email: supportnextplay@gmail.com

We aim to respond to all inquiries within 1–2 business days.