Shipping Policy
Política de Envio
Thank you for shopping with Next Play.
We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
1. Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Orders are processed Monday through Friday, excluding public holidays.
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During peak seasons, promotions, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).
2. Shipping Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
Typical delivery estimates:
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United States & Canada: 5–12 business days
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Europe: 5–15 business days
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Australia & New Zealand: 7–15 business days
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Latin America: 7–20 business days
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Rest of the World: 10–25 business days
Please note that these are estimated delivery times and are not guaranteed.
3. Shipping Costs
Shipping fees are calculated during checkout based on:
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Destination
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Shipping method
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Order weight and size
From time to time, Next Play may offer free shipping promotions on eligible orders.
4. Order Tracking
Tracking information will be provided by email once your order has been dispatched.
Please allow up to 48 hours for tracking information to become active.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
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Delivery may be delayed.
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Additional shipping charges may apply.
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Orders returned to us due to an incorrect address may require a new shipping payment before reshipment.
7. Lost or Delayed Packages
While we work with trusted shipping partners, delays can occasionally occur due to:
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Weather conditions
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Customs inspections
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Carrier delays
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High shipping volumes
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Other unforeseen circumstances
If your package appears to be lost, please contact our customer support team so we can assist you.
8. Damaged Packages
If your package arrives damaged:
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Contact us within 7 days of delivery.
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Include your order number.
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Send photos of the damaged packaging and product.
We will investigate the issue and provide an appropriate solution.
9. Failed Deliveries
If a package cannot be delivered because:
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No one is available to receive it;
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The address provided is incorrect;
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The package is refused by the customer;
the customer may be responsible for additional shipping costs to resend the order.
10. Contact Us
If you have any questions regarding shipping, please contact us:
Next Play
Email: supportnextplay@gmail.com
Our customer support team typically responds within 1–2 business days.